Jabalpur. Conscious consumers are now aware. Due to poor customer service or not getting better service, the city's consumers raised their voices. Not only fought for Haq but also won. So far, you have to hear cases related to most of the poor things, but the city's consumers have filed a complaint in the forum even if they lack service.
On the occasion of World Consumer Day, let's know about some cases that have been illustrated by other consumers. On this day, make a resolve that if such a phenomenon happens to you as a consumer, you too will fight for your rights. Compensation can be found by registering a complaint in the consumer forum established at Jabalpur.
Right to consumers
1. Right to Safety - Consumers have the right to protection from the sale of such items, which are harmful to health and life.
2. Right to Information - The consumer has the right to know about the quality, quantity, purity, level or category of the goods and the value so that he can make the right choice before purchasing any item or service.
3. Right to Selection - This right can be used in the competitive market, where the consumer has the right to select the items he needs to choose from their different varieties.
4. The right to hear- Know the consumers' views when making productive and marketing decisions regarding manufacturers, vendors and advertisers.
5. Right to redress - There is a complaint regarding charging higher prices, selling poor quality or unsafe products, lack of regularity in the supply of goods and services, they have the right to redress them.
6. Right to consumer education - Right to Education Act, to prevent unfair business practices, protect the interests of consumer, protect the interests of the consumer, and the procedure for adoption by the consumers while complaining.
The most cases are
- Manufacturing accounting in mobile
- Finance Company
- False promises made by the builder
Buyer's duty
- Buying the right price and quality things.
- Examine the measurement before shopping.
- Read the label properly.
- Avoid false and intriguing advertisements.
- Bill of goods, cash receipt, guarantee
- Buying goods from good shops.
- Use government-accredited items.
- Know the rights.
Hearing for cases up to Rs 20 lakh in forum
Advocate Arun Jain said that the city's consumers are now becoming more aware than ever before. This is the reason that the first consumer was only one, but now a forum has been opened up. In the Civic Center, Consumer Forum No. 1 and 2 are being operated. In these forums, cases of up to twenty lakh rupees are heard.
These are selective cases-
1- A person named Pritam Pandey has paid the party at a private hotel near the small line. The hotel gave Preit its raw bill. He asked many times to demand a permanent bill but the hotel management did not give it. Finally, Pandey complained to the Consumer Forum. This case was heard in the scope of service reduction. The forum asked to pay a fixed bill and pay compensation for mental torture.
2- Sarees of ten thousand rupees four years ago by a sari center in the city were couriers from a private courier company. The sari did not reach the destination. The courier company did not pay compensation to the consumer. They complained to the Consumer Forum In the case of reduction in service, this case was kept and the company has to give ten thousand rupees saris and five thousand rupees of mental punishment to the courier company.
3- Normal delivery of a woman in a private nursing home in the city. The doctor was billed for Caesarean delivery. There was no hearing when the woman complained to the management. They complained about this in the consumer forum. Given the decrease in service, they were ordered to return the excess amount recovered from them. At the same time, compensation for mental torture was also found.
On the occasion of World Consumer Day, let's know about some cases that have been illustrated by other consumers. On this day, make a resolve that if such a phenomenon happens to you as a consumer, you too will fight for your rights. Compensation can be found by registering a complaint in the consumer forum established at Jabalpur.
Right to consumers
1. Right to Safety - Consumers have the right to protection from the sale of such items, which are harmful to health and life.
2. Right to Information - The consumer has the right to know about the quality, quantity, purity, level or category of the goods and the value so that he can make the right choice before purchasing any item or service.
3. Right to Selection - This right can be used in the competitive market, where the consumer has the right to select the items he needs to choose from their different varieties.
4. The right to hear- Know the consumers' views when making productive and marketing decisions regarding manufacturers, vendors and advertisers.
5. Right to redress - There is a complaint regarding charging higher prices, selling poor quality or unsafe products, lack of regularity in the supply of goods and services, they have the right to redress them.
6. Right to consumer education - Right to Education Act, to prevent unfair business practices, protect the interests of consumer, protect the interests of the consumer, and the procedure for adoption by the consumers while complaining.
The most cases are
- Manufacturing accounting in mobile
- Finance Company
- False promises made by the builder
Buyer's duty
- Buying the right price and quality things.
- Examine the measurement before shopping.
- Read the label properly.
- Avoid false and intriguing advertisements.
- Bill of goods, cash receipt, guarantee
- Buying goods from good shops.
- Use government-accredited items.
- Know the rights.
Hearing for cases up to Rs 20 lakh in forum
Advocate Arun Jain said that the city's consumers are now becoming more aware than ever before. This is the reason that the first consumer was only one, but now a forum has been opened up. In the Civic Center, Consumer Forum No. 1 and 2 are being operated. In these forums, cases of up to twenty lakh rupees are heard.
These are selective cases-
1- A person named Pritam Pandey has paid the party at a private hotel near the small line. The hotel gave Preit its raw bill. He asked many times to demand a permanent bill but the hotel management did not give it. Finally, Pandey complained to the Consumer Forum. This case was heard in the scope of service reduction. The forum asked to pay a fixed bill and pay compensation for mental torture.
2- Sarees of ten thousand rupees four years ago by a sari center in the city were couriers from a private courier company. The sari did not reach the destination. The courier company did not pay compensation to the consumer. They complained to the Consumer Forum In the case of reduction in service, this case was kept and the company has to give ten thousand rupees saris and five thousand rupees of mental punishment to the courier company.
3- Normal delivery of a woman in a private nursing home in the city. The doctor was billed for Caesarean delivery. There was no hearing when the woman complained to the management. They complained about this in the consumer forum. Given the decrease in service, they were ordered to return the excess amount recovered from them. At the same time, compensation for mental torture was also found.
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